Still have questions? Find answers to commonly asked questions about Portless here.
No, when your customer's package is shipped from our warehouse in Shenzhen, we pre-label it for the domestic shipping carrier. We then inject the package directly into the local delivery carrier's network, making it appear as though it is traveling from a domestic fulfillment center. This gives your customer a fully localized delivery experience, complete with a local tracking number, custom packaging, and more!
We are able to ship almost any [normal] weight or dimensions, but the cost savings are more effective on smaller items.
Yes, we can accommodate your needs if your current business model involves either wholesale or providing next-day delivery to your customers.
To meet these requirements, we will bring a small amount of inventory locally. This will enable you to fulfill any bulky or express order requests quickly. The rest of your inventory will reside at our fulfillment facility in Shenzhen and will be ready to be shipped out for your other customer orders.
Absolutely! We offer custom boxes, custom labels, as well as recycled and honeycomb options, or any other type of custom packaging you may be interested in.